By implementing IBM BPMS processes, it is possible to raise Digital insurance within AAV to a higher status, whereby the customer can now take out insurance quicker and with less hassle. Communication between AAV and the customer is fully digital so the customer always knows where he or she stands. In other words: Straight Through Processing.
ABN AMRO Insurance is part of the Delta Lloyd group but has its own Mission, Vision and Strategy.
#AAV, #Digitalinsurance, #BPM
AAV now works entirely digital, able to apply STP properly as a result. Employees can even work independent of location as all processes are handled online.
The processes are implemented in BPMS: the processes and tasks are displayed real-time in BPMS, the employee has insight into all ongoing and completed processes and tasks at all times. This results in a total overview of the client profile.
AAV now has a paperless work method, all files are digitally stored and all communication with the customer is done digitally as well.
The Request, Acceptance, Claims and Complaints processes are all handled without AAV employee involvement. This leads to a faster and more efficient handling and processing of requests, acceptance, claims and complaints.
We would like to show you how you can achieve a fast return on invest. Please contact one of our team members at You-Get to schedule a noncommittal meeting in which we discuss how to optimize your processes.